There is effective, transparent and democratic management of communication and information as well as human and material resources; efficient administrative systems support the activities of the educational provider; the educational provider is financially sound and can make reliable educational provision

1. There are clear lines of accountability within the educational provider, between the educational provider and its governing structures, and between the governing structures and the community.
2. Proper accountability structures and mandates for responsible officers are in place.
3. Staff and students and external stakeholders are represented on governance structures.
4. There are effective systems for communication with current and potential learners, with key outside bodies, with governance structures, and with all staff and tutors involved in courses.
5. Mechanisms are in place to prevent staff from using their position of power within the institution to generate extra revenue for personal benefit or double payment for the same work.
6. Enquiries, applications and complaints are dealt with quickly and clearly within a structured administration system.
7. The enrolment practices include provision of accurate, helpful information to prospective learners, as well as efficient handling of money and registration information.
8. The production and delivery of course materials is fast, accurate, and reliable. Where existing systems prove inefficient, creative alternatives are found.
9. There are clear procedures to receive, record, process, and turn around assignments.
10. The turnaround time on assignments is kept to a minimum.
11. Learners’ questions are answered quickly, clearly, and supportively.
12. Learner records (for example, contact details, assessment results) are detailed, up to date, and accessible to tutors, academic and administrative staff.
13. Tutor records (for example, qualifications and experience of tutors) are detailed for each tutor and available to tutor-monitors.
14. The examination system, where it is necessary, is reliable and valid.
15. Records of course results can be analyzed to give completion rates for each group of learners.
16. Facilities, equipment, and materials support the learner and are appropriate to the education and training services provided.
17. Equipment and facilities are well managed and maintained.
18. Staff and learners are trained in the use of the equipment, facilities, and communication and information systems.
19. Proper budgetary processes are in place to ensure that the allocation of resources reflects the goals, values and principles of the educational provider.
20. Financial procedures (for example, handling of fees, orders, accounts, receipt of external funds, and part-time and full-time salaries) are known and adhered to.
21. There are budgeting procedures in place to deal with the allocation of resources and monitoring of expenditure. The budgeting procedures are flexible enough to promote and enable constructive experimentation in design and delivery methods.
22. Proper evaluation systems are in place to compare estimated goals and budgets with actual achievements.
23. Clear decision-making structures exist for seeking and receiving funds and the allocation and control of resources.
24. Financial aid is provided for learners, external funding and donations permitting. Information about financial aid is clear to all learners.
25. There is a system for reviewing the quality procedures used and ensuring that all changes are effectively communicated.