Learners are supported to a considerable extent to become independent learners through the use of various communication systems; the need of learners for physical facilities and study resources and participation in decision-making is also taken into account

1. Learners are supported to become independent learners through the use of various forms of technology for tutoring at a distance, contact tutoring, teaching on assignments, mentoring (where appropriate), counselling (both remote and face-to-face) and the stimulation of peer support structures.
2. Academic support is built into the design of the course materials.
3. Tutors are selected and trained for their role of facilitating learning. The training places particular emphasis on equipping tutors to analyze and assist learners with language and learning difficulties.
4. Sufficient contact sessions are arranged to enable learners to use the course materials effectively for learning.
5. Tutors are accessible to learners for individual tutoring.
6. Tutors are trained to teach on assignments by giving constructive feedback.
7. The turnaround time on assignments is kept to a minimum and specified to the learners so that they can use feedback to inform their learning on an ongoing basis.
8. Adequate administrative and professional support is provided to tutors.
9. Tutor performance is monitored regularly.
10. Feedback is sought from tutors for the review of courses and programmes.
11. Administrative staff are trained to be helpful, clear and consultative in the way they relate to and make arrangements for learners.
12. Learners have access to counselling before and during their course or programme, as well as after its completion.
13. The obligations and responsibilities of the learners and the educational provider are made clear at registration. It is clear what resources and equipment the provider will supply, and what the learner will have to supply himself.
14. Satisfactory and cost-effective arrangements are made to meet learners’ needs for physical facilities for study, tutorial, and resource space.
15. There are functioning systems for follow up and support of learners throughout the duration of their study.
16. Learners have access to the facilities (for example, libraries) and equipment that are necessary for their successful learning.
17. Learner structures such as student representative councils and faculty associations are established, recognized and empowered to represent learners on structures of institutional governance.